Manage Returns
Returns is where you act on goods being returned to the supplier, especially for supplier-fulfilled dropship work. It is not the shopper helpdesk; the seller and marketplace continue to own the shopper-facing remedy.
Work through a return
- Open the return and check the product, quantity, reason, order, and any tracking or notes.
- Choose Accept when the return should come back to you, or Reject when it should not proceed.
- Choose Receive after the goods physically arrive.
- Choose Credit when a supplier-side credit is appropriate and enter a non-negative amount.
There is no separate acknowledge or dispute action. Use the available decision and add clear notes when marketplace support may need the context.
What it is not
- It does not automatically refund the shopper's payment.
- It does not replace the seller or marketplace support conversation.
- It does not replace your inspection, warranty, or accounting records.
Recommended daily practice
- Triage open returns with pending orders and low-stock alerts.
- Confirm physical receipt before crediting damaged or incorrect goods.
- Record the supplier-side credit amount when appropriate.
- Cross-check related documents under Documents when a credit note is issued.
- Escalate policy disputes through marketplace support rather than informal side channels.