Manage Orders

Orders brings together the wholesale and dropship work enabled for your business. Prioritise what needs a decision, accept only what you can fulfil, and record shipment details promptly.

Dropship orders

1. Open pending work in Orders.
2. Accept only when stock can cover every line. Acceptance reserves the stock and confirms that the marketplace has buyer payment coverage for the work.
3. Ship with carrier and tracking.
4. Cancel or reject if fulfilment cannot proceed.

• Acceptance continues the seller's promise to the shopper.
• Carrier and tracking information lets the order journey continue.
• Rejecting or cancelling releases reserved stock when applicable and creates a customer-impacting exception for the seller and marketplace to resolve.
• Dropship acceptance does not use the seller's wholesale credit limit.

Wholesale purchase orders

1. Open pending or sent purchase orders in Orders.
2. Confirm after checking the active relationship, available credit, quantities, and expected ship timing.
3. Ship with tracking. Shipping currently supports full shipments only.
4. Do not mark the purchase order delivered. The connected seller records goods receipt in Partner Portal, which completes received quantities and the marketplace invoice record.
5. Reject or cancel when the commitment cannot proceed. Credit is released when the cancelled path had already used it.

Before you act

• Check the relationship and supply model shown on the order.
• Confirm stock, lead time, address, quantities, and any seller reference.
• Avoid two people acting on the same order at the same time.
• If the result of an action is unclear, refresh and inspect the order before trying again.

Keep the operating record together

• Use Dashboard and Orders to prioritise pending work.
• Use Settlements to reconcile payable records and wholesale remittance.
• Use Documents for issued trade records.
• Use Returns when goods come back or a supplier-side credit is required.