Learn From Product Feedback
Supplier Portal does not currently provide a dedicated product-review inbox. Improve quality through the evidence you can act on: fulfilment outcomes, stock accuracy, returns, cancellations, and conversations coordinated through the seller or marketplace team.
Levers that matter
- On-time dispatch and useful tracking
- Accurate stock and fewer avoidable cancellations
- Product information that matches what arrives
- Fast, well-recorded return decisions
- Clear communication when a product, pack, or fulfilment promise fails
Daily playbook
- Triage pending orders and low-stock alerts.
- Ship accepted work with valid carrier and tracking details.
- Use consistent cancellation reasons for root-cause analysis.
- Review return reasons for recurring product, packaging, or description issues.
- Reconcile financial exceptions with documents and settlements.
Where the evidence lives
- Dashboard for urgent work
- Orders for acceptance, cancellation, and shipment history
- Returns for product and fulfilment problems
- Inventory for stock accuracy
- Settlements and Documents for financial corrections
If feedback arrives through a seller or the marketplace team, record the action in your own quality process rather than waiting for a future scorecard page.